Frequently Asked Questions
Everything you need to know about shopping with Outside Store MY.
What are the shipping options available within Malaysia?
We offer standard shipping across Peninsular Malaysia, Sabah, and Sarawak using reputable local couriers. Delivery typically takes 3-5 working days for West Malaysia and 5-7 working days for East Malaysia.
How can I ensure I am choosing the correct size?
Each product page features a detailed size guide. As we carry various international brands, we recommend measuring your favorite garment at home and comparing it to our size chart to ensure the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt, provided the items are unworn, unwashed, and have all original tags attached. Please note that certain items like undergarments or sale pieces may be excluded for hygiene and final-sale reasons.
Are the products sold on Outside Store MY authentic?
Absolutely. Outside Store MY is an authorized retailer for all brands we carry. We guarantee 100% authenticity on every item, sourced directly from official distributors.
What payment methods do you accept?
We accept a wide range of secure payment options including major credit/debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets like GrabPay, Touch 'n Go, and Boost.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery progress.